Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note that we do not offer refunds for change of mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags & hygiene stickers, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@koruapparel.com. Please note that returns will need to be sent to the following address:

Note: Koru Apparel recommends customers to obtain a tracking number when returning any goods as we will not be held liable for any lost shipments. 

32 Hope Street, South Brisbane, Queensland 4101

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@koruapparel.com.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@koruapparel.com.